Wonder is a food delivery startup that operates truck-based restaurants from which consumers can order food through a mobile app.
Wonder was seeking a high-impact VP of Customer Experience to transform a complex, multi-brand CX operation into a unified, tech-enabled function. The ideal leader needed to leverage AI to drive automation, reduce cost to serve, and deliver an exceptional customer experience at scale while integrating systems and teams from Wonder and Blue Apron.
Placed a VP of Customer Experience in ~55 days with experience scaling global support organizations (1,000+ people), leveraging AI and automation to unify CX across brands, reduce cost-to-serve, and improve customer engagement at scale.
We placed Keith Pope in this role in 55 days. A veteran CX and operations leader, Keith built and scaled global support organizations at Amazon, Twitch, and Epic Games. He brings deep expertise in AI automation, trust and safety, and customer engagement, having led teams of over 1,000.
