Grow Therapy is an online therapy platform reimagining access to high-quality, insurance-covered mental healthcare.
Grow needed a data-driven, operational CX leader who could improve resolution times, reduce costs, and elevate the customer experience, while also turning the function into a driver of revenue growth.
Hired a CX leader in ~50 days with Uber-scale operational experience to improve resolution times, reduce cost-to-serve, and transform CX into a revenue-driving function.
We placed Jared Winder in 52 days – he developed deep operational roots during Uber and stepped into healthcare 3 years ago, leading CX and Marketplace Ops for Trusted Health.
